FREQUENT QUESTIONS
Find answers to questions about how orders are processed, time till delivery, our return and exchange policy and other helpful information. Still need some help? Contact us directly by phone or email.
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What is my delivery status?To track your parcel, use the tracking number we had provided you in the email. However, please allow 24 hours from receipt of the email before tracking your order.
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Do you offer free shipping?Yes, we offer FREE Shipping for purchase above certain amount, kindly refer the shipping page.
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Do you deliver on weekends?Sorry, no. All orders shall be shipped within 1-3 working days upon payment verification. Mailing days fall on weekdays. Weekends and Public Holidays are excluded.
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Do you deliver internationally?Yes, we delivered international using the UPSP First-Class Package International Service.
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I recieved a defective item, what should I do?"I received a defective item, what should I do? We're incredibly sorry you received a defective item! :( Please give us a chance to fix this - drop us a message here within 10 days from the delivery date with the following info: 1. Your Order Reference (e.g 10001) 2. The product code of the defected item 3. Clear photo of the defect Contact us at info@juniorjunior.com, our customer care team will get back to you as soon as possible on the next steps to take. Postage fee incurred will be borne by us with the provided shipping cost receipt if the item acknowledged to be defective. Item returned must be unworn, unwashed, unaltered, and with its tags intact. If the replacement piece is no longer available, credit voucher with no expiry date will be issued.
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I have not received all the items in my order, what should I do?"Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase. If you have not received any e-mail, contact Customer Services and will we reply to you as soon as possible.
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I have a promotional or discount code, how do I use it for an online purchase?"When you arrive at the order summary, click on Promotional code or gift voucher. If you do not spend the full amount of your gift voucher, you can use it for your next purchase! 1. Credit voucher issued must be claimed within the given timeframe, otherwise it will be forfeited. 2. The value of each individual credit voucher can only be used within one transaction, any remaining amount will not be refunded
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Returns & ExchangeWe gladly accept return and exchanges. You have [14] working days to return an item from the date you received it. Items will only be refunded if they are returned in an undamaged, unused sale-able state. Please, contact us info@juniorjunior.com to arrange for return and we DO NOT provide cash refund.
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What payment modes do you accept?Credit card (VISA, Masters, Amex)and online banking via PayPal.
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How can I contact you?You can fill in the form in our contact us page or drop us an email at info@juniorjunior.com and we will get back to you ASAP!
Privacy & Safety
Junior Junior, we values and committed to protect the privacy of our visitors and customers.
We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
In keeping with the highest Internet standards, this is how we use your information.
We require some information for shipping and billing. We will never sell, give away, or otherwise allow the use by others of our customer lists or information. Without explicit permission, we will not use addresses, phone numbers, or other personal information for purposes other than order processing.
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We want to make sure that you're safe and secure when you're shopping with us online.
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